Passion - a strong feeling of enthusiasm or excitement for something or about doing something.
So how does Passion deliver an excellent customer experience?
A leader with a passion for delivering an excellent customer experience will inspire their team, harnessing their energy and creating a cohesive team that pulls together to deliver their CX goals..
Passion motivates front-line staff to go that extra mile for their customer, delivering a better CX.
Passion helps those trying hard to deliver an excellent customer experience to maintain their enthusiasm and delivery levels when they encounter obstacles.
Passion is contagious, so when we rave authentically about our product, service or brand we can elicite similar enthusiasm from our customers.
Passionate people exude confident in turn giving their customers confidence that they will deliver their promises.
Passion does however need to be harnessed otherwise it can lead to a lot of talk and little action.
Delve further into the ideas of CX Passion in Practice by choosing Passion or Practice...